Terms and Condition

Cancellation of Order

  1. Sankalp digital solutions shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. Sankalp digital solutions shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.
  2. Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done by filling the contact form & sanding and email to our official email Id.
  3. In case the Product is found having damage in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website. The Customer needs to follow the process defined below for return:
    1. Send an email to marketing@sankalponline.com seeking for return of the Products.
    2. The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below Sankalp digital solutions Foods, Sankalp Recreation Pvt Ltd- Factory division, 17th Floor, Sankalp Square 3A, Taj Skyline, Sindhubhavan Marg, Ahmedabad, Gujarat, India Toll Free No: 079-40710000
    3. In case of any quality concerns, we will refund the cost paid by the consumer to us for the specific product(s) and also reimburse the cost of courier charges incurred for returning the product to Sankalp digital solutions Foods subject to production of proof.
    4. All approval of returns is subject to verification by the Company and the same are left to the sole discretion of the Company.
  4. Please reach to customer care executive for other feedback & queries on toll free – 079-40710000 or email at marketing@sankalponline.com
  5. In the event of cancellation/return of order for the reasons mentioned as per our Cancellation & Return policy, Sankalp digital solutions Foods shall reverse the payment in the same mode the customer has paid.
  6. In case a consumer wants to cancel an order, he needs to getting in touch with us by writing an email to marketing@sankalponline.com. Partial return is not permissible. In case an email is sent to marketing@sankalponline.com, Sankalp digital solutions Foods will refund a consumer only after the consignment is received at the Sankalp digital solutions Foods (Address as mentioned above) within 20 working days. Sankalp digital solutions Foods reserves its right to claim cost of to and from Logistics charges from the customer.